Your satisfaction is our priority. If you are not satisfied with your ordered item, please contact us and we will do our best to assist you.
Considering most of our products are personal hygiene product, therefore we cannot accept any return of products after you have unbox and opened the products. You may request for a full refund or exchange for unopened items within 7 days from the receipt of original order.
Return shipping is paid by your own.
Items can't be refunded or exchanged after 7 days from the receipt of the original order. If you received the wrong product, we will offer a replacement, and the product need to ship back to us before any exchange can be carried out. If you wish to return the product for personal reasons, unfortunately we cannot accept it.
Any claims made after 14 days will not be compensated. If your package was lost during the shipment, please notify us as soon as possible so we can start an investigation of your case. If your package cannot be located at the end of the investigation, you may request a refund OR a replacement free of charge. If you don’t notify us within 14 days regarding the lost package, we will not be able to compensate for your lost package.
Please note that we do not offer exchanges for any items due to hygiene and safety concerns.
All returns must be:
- Seal unopened
- Have no signs of used or opened
- In its original condition with box and tags still attached (if any)
- In all original packaging (plastic wrapping and box if applicable)
- Within 7 days from the day you received the item
Please give extra cautious as the item remains in your care before it gets back to us.
Please do ensure that utmost care is taken when preparing the item to be returned to us. Once you have checked that everything is in place, you are ready to make the return of your purchase back to us
We reserve the right to decline the return and refund if the reason of returning is not as per stated below (subject to our review and approval):
- The returned product(s) purchased was bought during sale period at a promotional price
- The returned product(s) is not in the original sealed packaging
- The returned product(s) does not tally in accordance to your order invoice
- The returned period has exceeded the stipulated timeline given
Feel free to contact us if you have any questions
如果您对购买的产品不满意， 请立刻联络客服发起退货退款申请。考虑到我们的大部分产品都是个人卫生产品，因此我们不接受您开箱和打开产品后的任何退货。您可以在签收后的 7 天内要求全额退款或换货。申请退款后， 我们会尽快处理您的申请。退货运费需要您承担。
距发货日期14 天工作日后提出的任何索赔将不予赔偿。如果您的包裹在运输过程中丢失，请尽快联系我们，以便我们开始联系物流公司了解情况。如果确认无法找到您的包裹，您可以要求退款或免费更换。如果您的包裹丢失了并未在发货后14 天工作日内联系我们，我们将无法赔偿您丢失的包裹。